Yes.

We record IVR prompts / auto attendant prompts (e.g. “Press 1 for Accounts…”) as part of our phone messaging packages, or as a standalone order. We can also record voicemail greetings, after-hours messages, and overflow/queue messages so your whole phone experience sounds consistent and professional.

Yes.

We supply MP3 and WAV files for VoIP systems, and we’ll deliver the audio in the format your provider requires. If you’re not sure what your phone system needs, tell us the name of your provider or platform and we’ll guide you, so you don’t waste time guessing.

Yes!

Scriptwriting is one of our most popular inclusions. If you send us your website link, opening hours, and key messages, we’ll write the script so it’s clear, on-brand, and easy to understand on a phone line. If you already have a script, we can polish and tighten it to sound natural and professional.

2-5 business days

Most projects are delivered within 2–5 business days from receiving your details and approvals. If you have an urgent deadline (public holiday hours, unexpected closure, promotions), ask us about rush turnaround and we’ll confirm what’s possible.

Music on hold

is simply background music. We offer our royalty released background music which we’ve composed, recorded and hold all the rights to. Or, we can source specific music tracks for you, which your organisation will then manage.

Messages on hold

combine music with short, helpful spoken messages that can reduce hang-ups, answer common questions, and guide callers. Most businesses get better results with messages on hold because it turns hold time into useful information and sometimes, entertaining moments.

60–90 second loop

We typically recommend a 60–90 second loop that’s easy to follow and comfortable to repeat. The goal is to keep it short, clear and helpful so callers don’t hear the same long message over and over. This can include two different background music tracks.

Yes.

We can include promotions, seasonal reminders, or key updates (like public holiday hours), as long as the messaging remains clear and brand-safe. Many clients also choose an Update Plan so their phone messaging stays accurate throughout the year.

Absolutely.

We record phone messaging for healthcare, education, trades, professional services, retail, NFPs and the list goes on. We’ll recommend a voice and delivery style that fits your brand – for example, warm, confident, calm, upbeat, or more corporate – so your phone presence sounds like your business. Our professional, award-winning copywriters go deep to understand your organisation before writing your script.

Yes.

We use professionally trained, credited and experienced actors from Australia and New Zealand, so your phone messages are natural, trustworthy and easy to understand.

Yes.

We’ll recommend a voice style and music bed to match your brand and customers. We use royalty-free music that we own and have created, so you’re covered for ongoing use.

Yes.

Phone audio is compressed, so we produce and mix specifically for clarity on phone lines. That way, your message stays intelligible on mobile, VoIP, and in real-world environments.

Yes.

If you already have phone messaging, we can refresh it…new hours, new staff, new services, seasonal messaging, or a full brand update. For ongoing changes, ask about our Monthly or Quarterly Refresh Plans.

Yes we can.

If your setup requires hardware (or you’d like us to handle installation), we can supply and advise on options. Many systems now allow direct file upload, but if hardware is needed, we’ll confirm compatibility and quote it clearly.

To get started quickly, we usually need:

• your website link and business name

• opening hours and after-hours instructions

• the top 3 messages you want callers to hear

• any compliance notes (medical/legal/finance)

• your phone system/provider (if known)

If you’re not sure about any of that, no problem. We’ll walk you through it.