To get started quickly, we usually need: your website link and business name opening hours and after-hours instructions the top 3 messages you want callers to hear any compliance notes (medical/legal/finance) your phone system/provider (if known) If you’re not sure about any of that, no problem. We’ll walk you through it.
Yes we can. If your setup requires hardware (or you’d like us to handle installation), we can supply and advise on options. Many systems now allow direct file upload, but if hardware is needed, we’ll confirm compatibility and quote it clearly.
Yes. If you already have phone messaging, we can refresh it...new hours, new staff, new services, seasonal messaging, or a full brand update. For ongoing changes, ask about our Monthly or Quarterly Refresh Plans.
Yes. Phone audio is compressed, so we produce and mix specifically for clarity on phone lines. That way, your message stays intelligible on mobile, VoIP, and in real-world environments.
Yes. We’ll recommend a voice style and music bed to match your brand and customers. We use royalty-free music that we own and have created, so you’re covered for ongoing use.
Yes. We use professionally trained, credited and experienced actors from Australia and New Zealand, so your phone messages are natural, trustworthy and easy to understand.
Absolutely. We record phone messaging for healthcare, education, trades, professional services, retail, NFPs and the list goes on. We’ll recommend a voice and delivery style that fits your brand - for example, warm, confident, calm, upbeat, or more corporate - so your phone presence sounds like your business. Our professional, award-winning copywriters go deep to [...]
Yes. We can include promotions, seasonal reminders, or key updates (like public holiday hours), as long as the messaging remains clear and brand-safe. Many clients also choose an Update Plan so their phone messaging stays accurate throughout the year.
60–90 second loop We typically recommend a 60–90 second loop that’s easy to follow and comfortable to repeat. The goal is to keep it short, clear and helpful so callers don’t hear the same long message over and over. This can include two different background music tracks.
Music on hold is simply background music. We offer our royalty released background music which we've composed, recorded and hold all the rights to. Or, we can source specific music tracks for you, which your organisation will then manage. Messages on hold combine music with short, helpful spoken messages that can reduce hang-ups, answer common [...]